PsyCare UK

Information for Festival & Event Organisers

PsyCare UK is a leading provider of welfare and harm reduction services. Having formed in 2008 under the name Kosmicare UK, we have provided welfare at events ranging from 500 to 30,000 people. In this time we have assisted thousands of people and have developed a unique skill-set that enables us to effectively and compassionately manage a variety of drug-related difficulties and other psychological crises in a way that minimises unnecessary hospitalisation or medication. We have operated at numerous festivals throughout the UK and Europe including Secret Garden Party, Glade, Noisily, MoDem, Boomtown and many more. Over the past decade we have established a recognisable and trusted space for festival goers to turn to at their time of need.

Services we provide include:

  • A tailored, highly price-competitive welfare, either as sole provider or as a specialist support unit to existing welfare.
  • 24/7 service, staffed by an experienced and dedicated team of volunteers.
  • Expert management of drug-induced psychological crises and support for those experiencing non drug-related emotional issues
  • A comfortable, beautiful safe-space for warmth, rest, hydration and recovery
  • Non-judgemental, empathic and person-centred care from an individual facilitator
  • Close liaison with other on-site services reducing unnecessary burden upon them.
  • Specialist and credible harm reduction and drug information delivered in a variety of ways
  • Generic welfare services, such as provision of sunscreen and condoms
  • Training for other on-site services on how to effectively recognise and manage drug-related issues
  • A statistical report upon completion of the festival/event and identification of major trends in real time

If you are interested in using PsyCare UK for your event please contact us here or email psycare (at) psycareuk.org.

Why choose PsyCare UK?

  • We are a vibrant community who fit into the festival ethos. Although many of our volunteers have professional qualifications which assist with welfare provision, one of our many strengths is our volunteers are seasoned festival goers who create a warm, empathetic and compassionate environment. We are very selective about our crew and train them to a high standard. All our volunteers are committed to helping people and are not just looking for a free ticket. Our team includes doctors, psychiatrists, mental health and drug workers, therapists and many other skilled professions.
 
  • Our peer-based approach to support and education means we ‘speak the language’ – we are approachable, trusted and the information we give is credible. We can reduce the risk of overdose and harmful drug interactions by providing comprehensive harm reduction advice and drug information to festival attendees. To extend our reach we offer workshops and flyering to interact with festival goers and engage them in issues around safer partying.
 
  • We are able to provide our own purpose built spaces which take into account ‘set & setting’ to create a calming, warm atmosphere suited to a festival environment rather than standard white tents which can seem clinical and make people uncomfortable.
 
  • We are experts in managing the challenging psychological states which can emerge as a result of drug use, especially psychedelic drugs. These can prove difficult for festivals to manage; requiring a large number of personnel from medics, security and event organisers.  We pride ourselves on our ability to manage these situations to result in the best outcome for all involved. By providing intensive support for challenging presentations we are able to reduce police involvement and psychiatric hospitalisations. This can help avoid the negative press and licensing issues that are associated with the involvement of emergency services (as well as ensure a better outcome for the individuals involved)
 
  • We are the first welfare service specialising in psychedelic crisis in the UK, but we’re also highly skilled at dealing with other legal/illegal drug issues as well as psychological, emotional and behavioural problems.

But don’t just take our word for it….

“I run a CQC registered medical and ambulance company who specialise in providing medical cover to events, especially festivals. Since we started in 2010 there has been slow progress in the recognition and appreciation of dedicated Welfare & Emotional Support teams at festivals, but the tide is starting to turn on this.

We personally have worked with numerous Welfare teams at festivals across the UK and Europe, and without doubt PsyCare UK are the most organised, professional and dedicated team we’ve had the pleasure to work with.

Often when a person is suffering mental health, emotional or behavioural concerns, a highly clinical brightly lit area such as a medical facility may not necessarily be the best environment to offer support. PsyCare UK’s facilities provide a well balanced, patient need centred facility with a high ratio of team members to service users. Thus enabling the best care possible.

The team is made up of the most amazing band of individuals coming together to provide the most friendly, supportive and professional resource on any festival site.  

When both medical and welfare work together in a perfectly balanced way, it can substantially reduce the need for ‘Medical’ intervention, thus reducing casualty numbers that the event records. As an example of this, at one of our larger events we work with PsyCare UK at, if they were not on site, our medical team would need to be approximately 50% larger.

PsyCare UK also understand the intricacies of the shared responsibility of working hand in hand with a medical team. We have in the past, had welfare teams that think all issues can be solved with a hug and a cup of tea, where as PsyCare UK fully understand the difference between a person suffering an emotional episode and a medical emergency, whereby they have no hesitation in alerting the medical team to conduct a joint assessment and treatment plan.

As a strong advocate for multidisciplinary public health at events and festivals, I cannot recommend PsyCare UK enough, to any festival or event organiser seeking these services.”

Rich Chaplain, Ops Director, Hardcore Medical & Ambulance Services Ltd.

Read the key findings of research which explains the importance of having a service such as ours at your event: